Complaints
Summary of options for filing complaints of rights violations by the State without initiating or interfering in judicial proceedings.
Options for filing complaints outside of the court process at the state level
Ministry of the Interior
How?
In person, at the offices requesting the corresponding form; by post; electronically through the Electronic Headquarters of the Ministry.
Who?
Only natural persons.
In which cases?
Complaints about any delay, inattention or any other type of irregularity. Also suggestions for improving the quality of services.
You will receive information about the actions taken and measures adopted within twenty business days.
Ombudsman
How?
Online processing (personal data to fill out and documentation to provide) and by email (form to download)
Who?
Only natural persons.
In which cases?
- Complaint regarding the violation of any right by a Spanish Public Administration.
- Not possible for matters in court or for court rulings.
- Complaint about the actions of an Administration regarding an essential service: need to make a prior complaint to the Administration in question.
Description of the complaint,
see the complaint examples
higher to help himself.
Drag the documentation
necessary to prove
of the reason for the complaint
Fill in personal data
Fill in personal data
General Council of Power
How?
Citizen service form to print (send by mail) and online.
Who?
Only natural persons.
In which cases?
- The complaint/claim does not allow intervention in open judicial proceedings.
- The complaint/claim will not be classified as an administrative appeal nor will it paralyze the time limits established in the laws for the exercise of any appeal, action or right.
Fill in your personal details
Explain the reason for the complaint
Answer the questions
on the background
relating to the complaint
and your reasons
Ministry of Justice
How?
- Online processing only with CL@VE.
- Electronic signature (have Autofirma installed) or
non-cryptographic signature. - By postal mail.
Who?
Only natural persons.
In which cases?
- Complaint/suggestion regarding any of the services provided by the Ministry of Justice.
- Complaint regarding the operation of courts and tribunals: General Council of the Judiciary.
- The complaint is not an administrative remedy.
- The complaint does not paralyze the deadlines established for appeals.
Fill in personal data
Develop the reason for the complaint
Ministry of Equality
How?
- Processing in person/postal mail without digital certificate.
- Online processing with digital certificate (using CL@VE and Autofirma).
Who?
Only natural persons.
In which cases?
- Complaint/suggestion regarding services provided by the Ministry of Equality.
- The complaint is not an administrative remedy.
- The complaint does not paralyze the deadlines established for appeals.
Fill in your personal details
Explain the reason for the complaint
Fill in the data
from the unit to the origin of
and the complaint
Explanation of the system
Cl@ve identification
Explanation of the
different types of signature
Options for filing complaints outside the court process in Catalonia
Ombudsman of Catalunya
How?
Online processing, by email (form to download) and by post.
Who?
Only natural persons.
In which cases?
- Irregularities or violation of the rights of the person by Public Administrations or companies that provide services of interest
general. - It cannot intervene in conflicts between individuals, except in cases of possible gender discrimination between individuals.
Fill in the contact details
Fill in the contact details
Syndicate of Greuges of Barcelona
How?
Online (fill-in form) and by mail
Who?
Natural persons and possible representation by a legal entity.
In which cases?
- When it is considered that the municipal administration prevents or hinders the legitimate exercise of fundamental rights.
- After having complained to the body or service involved and not having received a response or solution.
- When it is considered that the response does not have sufficient motivation or that an error or arbitrariness has been committed in the application of the legal norms.
Developing events
or actions that motivate
the complaint
Fill in personal data
Attach documents
relevant to explain
the reasons for the complaint
Il·lustre Col·legi de l'Advocacia de Barcelona (ICAB)
How?
Online and in-person processing.
Who?
Only natural persons.
In which cases?
For claims by a citizen against the professional performance of his or her lawyer (appointed ex officio or freely chosen).
Fill in the contact details
Develop the facts
that motivate the claim
Add documents
relevant to illustrate
the reasons for the complaint
Options for submitting complaints to bar associations by Autonomous Communities
Andalucía
Illustrious Bar Association of Granada
How?
- By email with certified digital signature or by certified mail.
- By submitting a written document in duplicate at the Entry Registry in any of the Collegiate offices.
- Online.
Who?
Only natural persons.
In which cases?
- Actions of a lawyer considered incorrect.
- The Bar Associations can only demand disciplinary responsibility.
- The limitation/expiry periods are not interrupted.
Illustrious Bar Association of Malaga
How?
- By postal mail.
- In person.
Who?
Only natural persons.
In which cases?
- Actions of a lawyer considered incorrect.
- The Bar Associations can only demand disciplinary responsibility.
- The limitation/expiry periods are not interrupted.
Illustrious Bar Association of Seville (ICAS)
How?
- Online with digital certificate.
- By mail and in person.
Who?
For individuals and organizations or associations representing the interests of consumers/users who have contracted professional legal services.
In which cases?
- Complaints and claims related to the collegiate and professional activity of the members.
- The limitation/expiry periods are not interrupted.
Castilla y Leon
How?
- Online
- In person
Who?
For individuals.
In which cases?
- Complaints and claims relating to the professional and collegiate activity of members.
- In case of non-compliance with the ethical and deontological principles of the profession.
- The limitation/expiry periods are not interrupted.
Madrid
How?
- By post and email.
- In person.
In both cases, attach the standard complaint form.
Who?
Only natural persons.
In which cases?
- When it is considered that some action by a lawyer has violated ethical standards.
- The limitation periods are not interrupted.
Navarra
Estella-Lizarra Bar Association
How?
- By post and email.
- In person.
In both cases, attach the complaints and claims form.
Who?
- For individuals.
- Possible representation by an entity.
In which cases?
- When the attention received by a lawyer does not correspond to what is established in the code of ethics that regulates the profession.
- The limitation/expiry periods are not interrupted.
Estella-Lizarra Bar Association
How?
- By post and email.
- In person.
In both cases, attach the complaints and claims form.
Who?
- For individuals and entities representing an individual.
In which cases?
- When the attention received by a lawyer does not correspond to what is established in the code of ethics that regulates professional practice.
- The limitation/expiry periods are not interrupted.
País Vasco
How?
- By post and email.
- In person.
In both cases, attach the complaints and claims form.
Who?
- For individuals.
- For legal entities.
In which cases?
- When the attention received by a lawyer does not correspond to what is established in the code of ethics that regulates professional practice.
- The limitation/expiry periods are not interrupted.